INDUSTRIES · HOSPITALITY

AI for hotels, resorts, and the front desk that never sleeps.

47 hospitality clients. Voice agents that book rooms at 3 AM, concierge agents that upsell on check-in, and ops automations that close the books on Monday morning.

47HOSPITALITY CLIENTS
3.1MCALL MINUTES HANDLED / YR
31%COST VS LEGACY BPO
4.7/5GUEST CSAT

Hospitality runs on response time. So do we.

Hotels and resorts lose revenue at three points: the unanswered call, the unconverted upsell, and the property-level ops that nobody has time to do well. We build AI for all three.

We've shipped voice reservations across 47 properties, concierge agents in 12 languages, and night-audit automations that close the books at 5 AM without a human. We know PMS systems (Opera, Mews, Cloudbeds), we know channel managers, and we know what your GMs will tolerate as 'the AI did it.'

We don't sell chatbots that frustrate guests. We deploy systems that handle the long tail of guest requests well enough that 70%+ never reach your front desk — and the ones that do, your team has full context on.

Where AI earns its keep across the property.

Voice reservations

24/7 inbound voice agent that quotes rates, books rooms, sells upgrades, and warm-transfers to the front desk on edge cases.

BOOKED · 38% UPGRADE RATE

Multi-lingual concierge

SMS / WhatsApp / in-app concierge in 12 languages. Restaurant bookings, spa, transport, local recs — with vendor APIs wired in.

LIVE · 12 LANGUAGES

Night audit automation

Reconcile PMS to channel managers, flag rate parity violations, file taxes, post folios. Run while the property sleeps.

DEPLOYED · 5 AM CRON

Pre-arrival upsell

Personalized upgrade + add-on offers 48 hours before check-in. Tied to ADR, occupancy, and guest history.

11.4% UPLIFT IN ADR

Guest sentiment ops

Listens to calls, reads reviews, pages duty manager on a 1-star pattern within 30 minutes.

ALERTING · 24/7

Group + event RFP

Reads the RFP PDF, drafts proposal, suggests space, prices the rooms block. Sales director approves and sends.

43 MIN → 4 MIN

What we know about hospitality.

We don't onboard a hospitality client without proving we know the systems, the seasonality, and the ops floor. Below: the things we ship by default — without you having to teach us.

PMS
Opera, Mews, Cloudbeds, Apaleo
Native two-way; no flaky middleware.
CHANNEL
SiteMinder, RateGain, D-EDGE
Rate + inventory parity audits.
VOICE
Twilio + LiveKit
Carrier-grade with PCI for payments.
LANGUAGES
12 supported
Swap on detect; native voice cloning.
COMPLIANCE
PCI-DSS, GDPR
Tokenized cards; right-to-erasure flows.
INTEGRATIONS
45+ hospitality APIs
Kitchen, spa, F&B, transport, local.

Featured engagement

FEATURED · HARBOR HOTELS GROUP · 47 PROPERTIES

A 24/7 voice agent across 47 properties that handles reservations, upgrades, and guest requests at human-grade quality.

Read the case study
31%
COST VS LEGACY BPO
3.1M
CALL MINUTES / YR
72%
FIRST-CALL RESOLUTION
4.7/5
GUEST SATISFACTION

A few of the others.

Wavecrest Resorts
12 PROPERTIES
Concierge + RFP automation.
Maison Lyra
BOUTIQUE · 8 HOTELS
Voice + multi-lingual chat.
Continental Suites
52 PROPERTIES
Night-audit + sentiment ops.
Folio & Co.
DESIGN HOTELS · 6
Pre-arrival upsell engine.
Beacon Hospitality
INDEPENDENT GROUP
Channel parity + revenue ops.
Argos Resorts
ALL-INCLUSIVE · 4
Multi-language guest concierge.
Northwood Lodges
SEASONAL · 11
Voice reservations + tax filings.
Sequoia Hotels
MID-SCALE · 14
Group RFP + sales co-pilot.

What we typically deploy in hospitality.

Building AI for hospitality?

We'll share two private case studies under NDA on the first call. Bring your roadmap; we'll bring opinions.