INDUSTRIES · MSP / IT SERVICES

AI for MSPs that finally fixes L1.

19 MSPs. L1 ticket-resolution agents, on-call copilots, and runbook RAG. PSA + RMM-native and tuned to your tier-1 boredom.

19MSP CLIENTS
4,200TICKETS / MO AUTO-RESOLVED
62%L1 DEFLECTION
8 MINAVG TICKET TIME

L1 is repetitive. That's exactly why AI works.

MSPs are the easiest verticals for AI to earn its keep — L1 tickets are repetitive, well-bounded, and well-logged. We build agents that resolve password resets, MFA recovery, printer issues, mailbox issues, and the long tail of 'why is this slow' tickets.

We integrate into ConnectWise, Autotask, Kaseya BMS, Halo, NinjaOne, Datto RMM, and most modern PSA + RMM stacks. We don't replace your team — we let your senior engineers stop closing 60 tickets a day and start doing engineering.

We also ship runbook RAG so your tier-2 has cited answers on the gnarly stuff, and on-call copilots that summarize alerts and suggest the runbook before the engineer even opens the ticket.

Where MSP AI actually pays back.

L1 ticket auto-resolve

Reads the ticket, runs the runbook, executes the fix via RMM, posts the result. Closes or escalates.

62% L1 DEFLECTION

On-call alert copilot

Summarizes the alert, pulls the recent change log, suggests the runbook step. Engineer takes it from there.

11 MIN → 90 SEC

Runbook RAG

Cited Q&A across your runbooks, KBs, and historic tickets. Tier-2's new best friend.

100% CITED

MSP voice intake

Inbound voice for ticket creation. Captures impact, severity, and screenshots over MMS.

24/7 COVERAGE

QBR-prep automation

Pulls SLA hits, tickets-by-client, security posture; drafts the QBR deck for the vCIO.

8 HRS → 30 MIN

Sales engineering copilot

Reads the prospect's stack, drafts a proposal, fills the SOW. SE reviews and sends.

3.1x PROPOSAL THROUGHPUT

What we know about MSPs.

PSA + RMM internals, MSP economics, and what you can and can't automate without breaking the trust your clients have in you.

PSA
ConnectWise, Autotask, Halo
Two-way; respects time entries.
RMM
NinjaOne, Datto, Kaseya
Script execution gated + audited.
IDENTITY
Entra, Okta, JumpCloud
Reset, MFA, conditional access.
MAIL
M365, Google
Mailbox triage + permissions.
SECURITY
Huntress, SentinelOne
Alert triage + summarize.
VOICE
Inbound + outbound
After-hours coverage built-in.

Featured engagement

FEATURED · NORTHWIND MSP · 600 SEATS

An L1 agent that auto-resolves 4,200 tickets a month, freeing 9 senior engineers to do real work.

Read the case study
4,200
TICKETS / MO
62%
L1 DEFLECTION
8 MIN
AVG TICKET
9
SENIORS FREED

A few of the others.

Brightline IT
MID-MARKET MSP
On-call copilot.
Apex Networks
HEALTHCARE MSP
HIPAA-aware triage.
Halcyon Tech
CO-MANAGED
QBR automation.
Sentinel Group
SECURITY-FIRST MSP
Alert triage.
Northpoint MSP
SMB · 200 SEATS
L1 deflection.
Cascade IT
REGIONAL · 800 SEATS
Runbook RAG.
Ironbridge Tech
ENTERPRISE MSP
Voice intake.
Skyline Cloud
CSP
Cloud-cost copilot.

What we typically deploy at MSPs.

AI Agents
L1 resolve, alert triage, sales engineering.
Open service
RAG & Knowledge
Runbook + ticket-history RAG.
Open service
Workflow Automation
Onboarding, offboarding, QBR prep.
Open service

Building AI for msp?

We'll share two private case studies under NDA on the first call. Bring your roadmap; we'll bring opinions.

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