SERVICES · VOICE AI

Voice agents that answer on the first ring.

Telephony-grade voice AI — inbound, outbound, warm transfer, barge-in. 600ms median turn latency. Used by hotels, clinics, and contact centers.

42VOICE AGENTS LIVE
600msMEDIAN TURN LATENCY
3.1MCALL MINUTES HANDLED
31%COST REDUCTION VS BPO

Voice is the hardest channel — we treat it that way.

Voice agents succeed or fail on the first 300ms of silence. Our stack — Twilio / LiveKit for carrier, OpenAI Realtime + Deepgram + ElevenLabs under a custom orchestrator — gets the turn-taking right before anything else. Interruption handling. Endpoint detection. Warm transfers that don't drop context.

We run voice agents 24/7 for hotels (reservations, upgrades, upsell), clinics (intake, scheduling, insurance verification), and B2B SaaS (outbound qualification, renewals). We don't deploy without a week of shadow-mode testing and a trained human-fallback rubric.

We're not the right vendor if you want a voicebot that reads a script. We are the right vendor if you want an agent that can hold a 4-minute conversation, handle three interruptions, and end with a booked room.

Capabilities tuned for real calls.

01

Inbound + outbound

Full PSTN dialing, SIP trunks, call recording, compliance.

02

Warm transfer

Hand to a human with full context summary + transcript.

03

Barge-in

User interrupts, agent stops cleanly, VAD + endpointing tuned.

04

Multi-lingual

English + Spanish + Hindi + more; swap on detection.

05

CRM write-back

Salesforce, HubSpot, custom — call outcomes + notes posted live.

06

Call QA

100% of calls auto-scored; outliers sampled for human review.

07

24/7 ops

On-call rotation, incident response, carrier escalations.

08

Compliance

TCPA, DNC, HIPAA BAA, PCI for payment flows.

09

Call analytics

CSAT proxies, intent distribution, drop-off funnels.

Sub-second voice stack.

STT → orchestrator → LLM → TTS → carrier, with a VAD loop that can interrupt at any stage.

  • →Carrier: Twilio Programmable Voice or LiveKit for WebRTC-native deployments.
  • →STT: Deepgram Nova-2 streaming; Whisper fallback for accuracy passes.
  • →LLM: GPT-4o Realtime or Claude 3.5 with function calling; per-turn 250ms budget.
  • →TTS: ElevenLabs Turbo or Cartesia Sonic; voice cloning where brand-licensed.
  • →Orchestrator: our runtime — VAD, endpointing, barge-in, context compression.

Where we've deployed it.

HARBOR HOTELS
31%
Reservation handling cost vs BPO baseline.
LUMEN HEALTH
72%
First-call resolution on insurance verification.
BRIGHTLINE RE
2.3x
Outbound qualification throughput per hour.

How we'd scope this for you.

WEEK 1
Call audit
Listen to 100 real calls. Build the rubric from them.
WEEK 2–3
Shadow mode
Agent runs on recordings, scored against the rubric.
WEEK 4–6
Limited live
Low-risk call types, human fallback on 100%.
ONGOING
Expand
Roll out to full call mix, reduce fallback, monitor.

Ready to ship voice ai?

We'll scope your first use case in a 30-minute call and come back with a written proposal within 72 hours.

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